Shipping policy

Shipping Policy

Last updated: 12 August 2026

Thank you for shopping with RareLock. This Shipping Policy explains how we process, ship and deliver your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume and our fulfilment partners.

Once your order has been dispatched, you will receive tracking information when available.

2. Shipping Destinations

RareLock currently ships to Australia only.
If Australia is not available as the delivery destination at checkout, we are currently unable to complete the order.

3. Shipping Costs

Standard shipping is free across Australia.
No standard shipping charge is added to eligible Australian orders at checkout.

4. Delivery Estimates

Estimated delivery times may be displayed at checkout or provided after your order has been processed.

Delivery estimates are provided as a guide only and are not guaranteed.

Delays may occur due to carrier operations, customs processing, public holidays, weather events, high-volume periods or other circumstances outside our reasonable control.

If an order is significantly delayed or cannot be delivered, we will work with you to provide an appropriate solution in accordance with applicable consumer law.

5. Tracking Your Order

When tracking information is available, you can follow your shipment using the tracking details provided in your shipping confirmation email or through our Track Your Order page.

Please allow up to 24–48 hours after dispatch for tracking information to become available or update.

Tracking information is provided by third-party carriers and may occasionally be delayed or temporarily inaccurate.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.

7. Delayed, Lost or Misdelivered Shipments

If your tracking information has not updated for an extended period, your parcel appears significantly delayed, or the tracking status indicates delivery but you have not received the order, please contact us so we can investigate the shipment with the carrier.

A carrier delay or tracking status alone does not necessarily determine whether an order has been successfully delivered.

We may ask you to confirm your delivery address or provide other reasonable information needed to investigate the shipment.

Where an order is confirmed lost, misdelivered or otherwise not supplied, we will provide an appropriate remedy in accordance with applicable consumer law.

8. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.

Please include:
- your order number;
- a description of the issue; and
- clear photographs or video of the product and packaging where possible.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include a replacement, refund or another remedy available to you by law.

9. Customs, Duties and Taxes

Depending on the delivery destination, customs duties, import taxes or other government charges may apply.

Where these charges are not collected at checkout, they may be payable by the recipient.

RareLock is not responsible for additional customs duties or import charges imposed by local authorities, except where applicable law requires otherwise.

Customs processing may also result in additional delivery delays outside our reasonable control.

10. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Where the Australian Consumer Law applies, customers retain all applicable statutory consumer rights.

RareLock's shipping procedures and delivery policies operate in addition to these rights.

11. Contact

If you have questions about shipping, tracking or an existing order, please contact:

RareLock
Email: support@rarelocktcg.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.