RARELOCK DELIVERY

From checkout to your door.

See what happens after you order, where delivery costs appear, and how tracking reaches you.

Ships to Australia Cost shown before payment Tracking emailed after dispatch

YOUR DELIVERY JOURNEY

Four clear steps.

Each stage tells you what to expect without hiding the important details.

Order confirmed

Your confirmation is sent to the email address used at checkout.

Prepared for dispatch

Your order is checked and prepared by the fulfilment partner.

Tracking shared

When tracking becomes available, it is sent to you by email.

Delivered

Follow the carrier scans until the parcel reaches your delivery address.

BEFORE YOU PAY

Your delivery estimate lives at checkout.

Enter your shipping address to see the available delivery methods, price and current estimate before payment. Estimates are guidance rather than a guaranteed arrival date.

Delivery methodShown at checkout Shipping costCalculated before payment Current estimateBased on your address

THE DETAILS THAT MATTER

Clear before and after checkout.

Shipping costs

Rates are calculated from the delivery address and shown before the order is paid.

Delivery estimates

The estimate shown at checkout can change with destination, carrier workload and other transit conditions.

Tracking updates

The first carrier scan may not appear immediately. Updates can pause between facilities while the parcel is moving.

Address changes

Contact us quickly with your order number. Changes cannot be guaranteed after processing begins.

WHEN TRACKING LOOKS QUIET

A pause does not always mean the parcel has stopped.

Tracking can remain unchanged while a shipment is moving between carrier facilities or waiting for its next scan.

First carrier scan Carrier handovers Peak periods and public holidays Remote destinations or address checks