RARELOCK SUPPORT
Frequently asked questions
Straight answers about fit, sleeves, delivery and returns — without the fine print.
The essentials at a glance
BEFORE YOU ORDER
Product & fit
Which cards fit RareLock 35pt?
Standard-size cards measuring 63.5 × 88.9 mm and up to 35pt thick. RareLock is optimised for raw cards.
Can I use a sleeve?
Ultra-thin or perfect-fit sleeves may fit. Measure the card with the sleeve fitted before ordering.
Are trading cards included?
No. Packs contain magnetic holders only. Cards and display stands shown in visuals are not included.
What does not fit?
Cards above 35pt, patch or relic cards, top loaders, graded slabs and oversized formats need a different holder.
ORDERS & SUPPORT
After checkout
What is included in each pack?
Starter: 10 holders. Collector: 20. Vault: 30. Cards and display stands are not included.
When will I see shipping and tracking?
Standard shipping is free across Australia. Current delivery estimates appear at checkout, and tracking is emailed after dispatch when available.
Can I change or cancel an order?
Contact us quickly with your order number. Changes cannot be guaranteed once processing has started.
What if an item arrives damaged?
Send your order number and clear photos. Eligible returns are handled under our Refund Policy.